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by Alan | Jun 14, 2008 | Communication skills, Customer Service, Delivery, public speaking
Answering Questions When Speaking As part of my coaching, one of the areas we almost always touch on is how to answer questions. In my experience, a large majority of people who can competently share information fall flat on their face when asked a direct question....
by Alan | Apr 18, 2006 | Communication skills, Delivery
Sat through a seminar tonite that had great content and a presenter whose delivery was confident and polished, but there were just a few issues that really could have been improved. One was the Q&A period (which fortunately did not end the program). Group size...
