by Alan | Jan 20, 2015 | Communication skills, Delivery, Leadership, public speaking
Disclaimer: This has nothing to do with policies and partisan beliefs. If you’re looking for someone complaining about tax reform or social policies, you’re in the wrong place. I am commenting as a speech coach. What can the common man without a few...
by Alan | Jun 11, 2014 | Don't!, Leadership, public speaking, Toastmasters
Today’s Drabble cartoon picked up one of our favorite phrases that shouldn’t be said, and even in the cartoon, they tell you why. Always love to see how the humorists in the cartoons pick up on the most offensive things that speakers say, which begs the...
by Alan | Jan 5, 2014 | Communication skills, Customer Service, public speaking, Sales
I have found that answering questions is one of the most difficult things to do as a communicator. Especially in sales, where you are being compared to other people/products and one element of weakness can mean a lost close. We teach a wonderful method to handle...
by Alan | Jan 2, 2014 | Communication skills, Delivery, Leadership, public speaking, Sales, Toastmasters
Decker Communications publishes an annual list of their best and worst communicators every year. It usually is taken from the biggest stories and personalities and their presence. It’s always an entertaining trip down memory lane from the perspective of a...
by Alan | Dec 27, 2013 | Communication skills, Customer Service, Leadership, Sales
On a recent visit home, my frustration with my parent’s internet connection led me to inquire about their service. They had just been through several weeks without service (ultimately solved by a technician “patching them into a new line” in less...
by Alan | Nov 19, 2013 | Communication skills
It was 150 years ago today that President Lincoln delivered his 268-272 word (depending on what you believe he said) address to an assembly outside Gettysburg, PA to bolster the war effort. The speech is now, of course, very famous, and regularly makes the Top Ten...