by Alan | Jul 7, 2006 | Communication skills, Content, Delivery, Don't!, Leadership
Heard a business leader end a a bi-weeklly charge to the troops with “I have some important news that’s related to our strategy. But I’m not ready to tell you yet, so until we talk again, enjoy your weekend and have a productive two weeks.” ...
by Alan | Jun 27, 2006 | Communication skills, Delivery, Don't!, Sales
As part of some research for a professional organization I am on the Board for, I had to call a vendor for information (because it wasn’t on their web site, but that’s for another blog entry). Got droid #1, who listened for a minute before saying I needed...
by Alan | Jun 23, 2006 | Communication skills, Delivery, Don't!, Leadership
One of the phrases I hear a lot (more than I should — heard it today) in both private and public conversations is “I really shouldn’t say this, but…” When appropriate, I usually cut the speaker off and respond, “Then...
by Alan | Jun 15, 2006 | Communication skills, Don't!, Leadership, Sales
The saying goes, “You never get a second chance to make a first impression.” Nowhere is that truer than in public speaking and leadership. And that impression starts before we ever open our mouths or say a single word.Due to family activities,...
by Alan | Jun 8, 2006 | Communication skills, Delivery, Don't!
A typical practice in keynote or executive speeches and town halls is the Q&A session. I’ve got no problems with questions (and answers!) but I dislike watching a messaging session end with soliciting them.One I saw last week ended something like...
by Alan | Jun 4, 2006 | Communication skills, Don't!
Back from a nice relaxing few days in Savannah, GA. Did the obligatory things whilst there, including a guided tour of the city to get the lay of the land. As in most tourist destinations, the tour guide was a card-carrying extrovert and very knowledgeable about the...
