by Alan | Aug 31, 2006 | Communication skills, Customer Service, Delivery, Don't!, Leadership, Sales
Read today that Radio Shack laid off103 400 workers. Big deal. People get the pink slip every day. Well, if it’s you that got the pink slip, it’s a very big deal. And Radio Shack, in the interest of delivering the news “quicker” and in a...
by Alan | Aug 14, 2006 | Communication skills, Delivery, Don't!
Would be better than a piece of paper. Watch a C-level executive today saunter on stage and announce he had taken notes during the division’s meeting and had a few points to make. He accentuated the point by showing the piece of paper he had purportedly taken...
by Alan | Aug 1, 2006 | Communication skills, Content, Delivery, Don't!
Watched a chief address the troops. After a rather one-sided soliloquy and a tame/easy Q&A (planted?), Head Honcho ended with the statement, “I hope I hit some of the high points that you wanted to hear…” There are lots of things to hope for:...
by Alan | Jul 19, 2006 | Communication skills, Delivery, Don't!
Today’s entry was submitted by a (the?) faithful reader (and no, it wasn’t mom). While shehe did not wish to be identified, I thought it was good enough for publication, and submit it for your edification and enjoyment (and don’t do...
by Alan | Jul 17, 2006 | Communication skills, Content, Delivery, Don't!
Probably the most common and annoying thing I witness is a speaker making references to how much time he has left to speak. It just isn’t something that needs to come up. If we’re running short on time, chances are good that we’re presenting...
by Alan | Jul 16, 2006 | Communication skills, Delivery, Don't!
Watched a butchery of handouts today. When handouts help make a point, give the listener a take-away or help keep them paying attention where they otherwise might be jotting stuff down, add things not covered in the talk, or provide context and organization to the...
