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by Alan | Jun 14, 2008 | Communication skills, Customer Service, Delivery, public speaking
Answering Questions When Speaking As part of my coaching, one of the areas we almost always touch on is how to answer questions. In my experience, a large majority of people who can competently share information fall flat on their face when asked a direct question....
by Alan | Mar 16, 2008 | Communication skills, Delivery, public speaking
Been traveling quite a bit. Always interesting to see other places and experience different things. Well, for the most part.So I ran across a radio station in the Midwest that had a morning show contest I thought was interesting. Anyway, usually, I think these...
by Alan | Jan 29, 2008 | Communication skills, Delivery, public speaking
Returning my rental car to the Austin, TX airport. Getting into airports is an adventure unto itself, and signage is critically important, and usually rather good and frequent.As I entered the main airport and was confronted with hundreds of signs, I was really...
by Alan | Jan 28, 2008 | Communication skills, Delivery, public speaking
Heard a speaker the other night who had credibility by position (he was involved in a national court case that everyone in the U.S. would recognize). En route to making his central point, he began with some audience participation questions: “How many of you...
by Alan | Jan 26, 2008 | Communication skills, Delivery, public speaking
Been back on the road this week. Traveling through airports always affords a lot of observation opportunities.Watched a few clips from CNN that appeared to be a Democratic debate between Hillary Clinton, Barack Obama, and John Edwards. It’s probably worth...
by Alan | Nov 21, 2007 | Communication skills, Content, Delivery, Don't!, public speaking
I’ve been asked to review some taped presentations of some technical presenters. I’ve been shown their guidelines — it’s pretty minimal. The sponsor of the program wants it “interesting”, “exciting”,...
