by Alan | Nov 4, 2007 | Communication skills, Content, Customer Service
Keeping with our Sunday night tradition, we went through the drive-through of a well-known fast food restaurant that shall remain nameless, but it’s image is led by a red-haired girl named Wendy. We order the same thing every week. We’re fairly habitual...
by Alan | Oct 23, 2007 | Business, Communication skills, Content, Leadership, public speaking
In my speaking, often I’m asked to share the stage with experts or others who complement the program. I have such an occasion in my current round of safety seminars. I’ve worked with several ‘experts’ who have been given instructions from the...
by Alan | Sep 27, 2007 | Communication skills, Content
Ran across one of those posts today that leaves you scratching your head. In addition to being in all caps106, it had at least two word phrases that left me completely bewildered.One was: “I HAVE GOT TO FIND THIS CAT A BETTER HOME! HE REALLY NEEDS TO BE AN...
by Alan | Sep 26, 2007 | Content, Customer Service, Don't!, Flying, Leadership
Traveling a few weeks back and found a number of customer service stories from the line of work that seems absolutely determined to provide bad service — the airlines.After missing one flight (due to no fault of my own — in fact, I ran through the airport...
by Alan | Sep 23, 2007 | Communication skills, Content, Efficiency, Sales, Toastmasters
It’s often amazing to me how much is said and how little is communicated. Many people seem intent on making sure they are heard — not that their message is heard.It’s Toastmasters contest season again, and due to another obligation I was unable to...
by Alan | Aug 17, 2007 | Business, Communication skills, Content
Was at our local ASTD Chapter’s Munch & Mingle today. Several of the attendees were there as part of a job search, and interested in different perspectives on how to craft a resume. One admitted he hadn’t made one since shortly after college (and...
