by Alan | Jan 17, 2007 | Communication skills, Efficiency, Leadership, public speaking
Like 100 million other Americans, I made a commitment heading in to the New Year to eat better and lose some weight. After a visit to the nutritionist, some very basic (common sense) action items turned into a quick difference on the scales. While I’m told...
by Alan | Jan 5, 2007 | Customer Service, Efficiency
Maybe it’s just me. But I’m sick of hearing that phrase from customer service when they have no intention (or ability) of doing it.Tonite it’s the cell phone. First, the phone I bought is NOT as it was advertised (understand I have little cell...
by Alan | Jan 1, 2007 | Customer Service, Efficiency
Just sat down to pay my property taxes, which is seldom a pleasant experience. As I filled in the little form, wrote the check, and stuffed it all back into the envelope with the little window, I noted that the three-fold sheet they sent me was folded in a size such...
by Alan | Dec 26, 2006 | Efficiency, Leadership
I shared my Christmas dinner and most of the day with a fascinating person. Demographics and logic would say our paths would never cross.She is a 94-year-old black woman, widowed for the last few years, now recovering from a broken hip. While her body is weakening,...
by Alan | Dec 3, 2006 | Efficiency, Parenting, public speaking
My 5-year-old son watched his cousin play in a basketball game. She was the largest and most athletic girl on the court, scored 22 of her team’s 26, and led them to an emphatic victory. His comments revealed the impression it made on him, especially in light...
by Alan | Nov 7, 2006 | Communication skills, Content, Customer Service, Delivery, Efficiency, public speaking
I’ve witnessed a lot of seminars/presentations/classes/shows lately. Suffice it to say I have plenty of material for coming weeks.Watched an instructor roll out a course. He was capable, competent, credible, and well spoken. But the materials were marginal at...
