by Alan | May 10, 2006 | Communication skills, Delivery, PowerPoint, Sales
More from today’s Beyond Bullet Points presentation…Cliff did a live survey for the audience’s response as to what a “normal” (boring, bullet-drive) PPT presentation made them feel like. About 80% of respondants enterred one of two...
by Alan | Apr 24, 2006 | Communication skills, Sales
Been carrying on an email dialog with someone for the past few weeks about a topic near and dear to my heart. He’s offering advice — I’m desparately looking for some. It’s a matter of heart vs. fact vs. prudence vs. regret. I’ve stated...
by Alan | Apr 15, 2006 | Communication skills, Customer Service, Delivery, Sales
Found myself with a dying cell phone battery, a lost mobile charger, and three phone calls to make the other day. Began each conversation with something along the lines of “I’ve got thirty seconds of battery left, tell me ____”. In another...
by Alan | Feb 26, 2006 | Business, Communication skills, Delivery, Sales
Spent the weekend helping the in-laws’ business. My job for an entire weekend — man a ticket booth and take money while giving out tickets. I rate this assignment as just above latrine duty. There just isn’t a nice way to say “six dollars,...
by Alan | Feb 9, 2006 | Business, Communication skills, Leadership, Sales
Watched a head honcho type address the troops today. Packed house indicated that there was interest in what the general had to say. There were some good things, and some not-so-good things. Coupled with last week’s classes, I’ve got blog material for the...
by Alan | Feb 7, 2006 | Business, Communication skills, Sales
Here’s a thought. Customer-centric customer service.I called last night (after quitting time in my time zone) to order a product from a vendor. I knew the product — I needed only to confirm the price and close the deal. All they had to do was answer the...
