by Alan | Feb 27, 2006 | Business, Communication skills, Delivery, Leadership
Was asked to come to a meeting at 9am (0900) today. Monday at 9. Full house — all but two people were on time. Meeting organizer started with a soliloquy that went something like this:”Isn’t it hard to get here at 9 o’clock? I was running...
by Alan | Feb 26, 2006 | Business, Communication skills, Delivery, Sales
Spent the weekend helping the in-laws’ business. My job for an entire weekend — man a ticket booth and take money while giving out tickets. I rate this assignment as just above latrine duty. There just isn’t a nice way to say “six dollars,...
by Alan | Feb 9, 2006 | Communication skills, Delivery, Leadership
Saw the same presenter handle questions in one of the best ways and worst ways I’ve seen — all in the same presentation.First the good. The presenter was before a crowd that isn’t gathered often, and the last time they were together was before a...
by Alan | Feb 9, 2006 | Business, Communication skills, Leadership, Sales
Watched a head honcho type address the troops today. Packed house indicated that there was interest in what the general had to say. There were some good things, and some not-so-good things. Coupled with last week’s classes, I’ve got blog material for the...
by Alan | Feb 7, 2006 | Business, Communication skills, Sales
Here’s a thought. Customer-centric customer service.I called last night (after quitting time in my time zone) to order a product from a vendor. I knew the product — I needed only to confirm the price and close the deal. All they had to do was answer the...
by Alan | Jan 28, 2006 | Communication skills, Flying, Leadership
Went flying this morning (gorgeous day for it — pressure of 30.50 is probably the highest I’ve ever flown in). Had an unprecedented delay out of my local Class C airport. There were 10 planes in queue just to taxi, several at the end of both runways, and...
