by Alan | May 30, 2006 | Communication skills, Customer Service, Leadership
The ‘rents came to town yesterday to keep the kids (The Boss & I will be taking some rare days off to celebrate our 3652nd day of marriage!). Coordinating ETA with mom via cell phone (which in itself is a bit of a miracle — my folks handling cell...
by Alan | May 22, 2006 | Communication skills, Content, Delivery, Leadership
Had a faithful reader send on the link to an interview with a guy on live TV who turned out to not be the person the anchor thought she was interviewing. The expression on the poor guy’s face when they introduce him is priceless (he turns out to be a cab driver...
by Alan | May 20, 2006 | Communication skills, Leadership, Parenting
Today was Game 4 of the greatest sporting event on the planet — first-year Tee-ball. We’ve seen marked progress on the diamond, to the point where The Boy’s team actually made an out (one) and the kids actually run the bases in order and most of...
by Alan | May 19, 2006 | Communication skills, Delivery, Don't!, Leadership, PowerPoint
With a group of writers today watching an archived webcast of a presentation. Presenters were high-level folks at a very recognizable communications firm. My expectations were sky-high to hear what these respected thought leaders would have to say.Man, was I...
by Alan | May 17, 2006 | Communication skills, Don't!, Leadership, Parenting
Steve Crescendo posts an inquiry about the appropriateness of business cussing in a blog entry today. His case was that he wants to raise awareness and has a generally common cussword in a phrase to do it. He ends with, “I just don’t think that anyone...
by Alan | May 15, 2006 | Communication skills, Delivery, Leadership, Parenting
Had a friend relate a communication from a Big Wig at a large corporation. Seems that the peons were getting careless with their reporting, specifically their project statii and time reports. So in a global communication to the entire organization, Mr. Wig mentioned...
