Clear directions

One of the challenges of speakers trying to interact with their audience is giving clear directions.  I was a participant in a class a few weeks back where we were supposed to put our names on the little name tents.   The speaker/trainer had some specific way to do...

Good customer service

Kudos to an interaction with Sporty’s Pilot Shop.  I made a web order with them yesterday — just a few items.  Had a phone call back within half a day that left a message: “Mr. Hoffler, we’re sorry the widget you ordered in white is not in...

Pin It on Pinterest