by Alan | Apr 14, 2007 | Leadership
I’m amazed at how quickly time flies. Been on the road speaking, teaching, vacationing, and working. I’ve not quit. Just been busy.As usual, when a habit and routine is broken, it’s hard to get back in it. It takes a lot to stay on top of...
by Alan | Mar 23, 2007 | Communication skills, Content, Customer Service, Delivery
Flying earlier in the week and heard over the PA in an airport:”American Airlines paging pilots Captain Susie Queue and John Doe. Please report to Gate 7 regarding your flight.”Now, my fantasy is to be in an airport or airline where the pilots don’t...
by Alan | Mar 20, 2007 | Customer Service, Leadership
While this isn’t a customer service blog, per se, good communication is often a part of good service, and I wanted to call out an example I experienced today.I was leaving for a trip and found out at the last minute that I lacked a piece of equipment. A call to...
by Alan | Mar 14, 2007 | Communication skills, Content, Delivery, Leadership
Tom Antion suggests104 a ration of 10 “you’s” to every “I” that is used in a speaking engagement. I’m against this on two levels. First, when we get to counting metrics in a speech, we’re forgetting the most important issue...
by Alan | Jan 26, 2007 | Communication skills, Delivery, Sales
Was in on two teleconferences today, and in both cases the phone connected groups of people. It’s always a weird dynamic when some people are live and some are remote. But the principles of communication don’t change.In both cases today, I watched people...
by Alan | Jan 17, 2007 | Communication skills, Efficiency, Leadership, public speaking
Like 100 million other Americans, I made a commitment heading in to the New Year to eat better and lose some weight. After a visit to the nutritionist, some very basic (common sense) action items turned into a quick difference on the scales. While I’m told...
