by Alan | Sep 19, 2007 | Flying, Travel
This is a slightly different sort of post — a travel tip. I’m back on the road after a nice bit of home-bound hiatus. I’m traveling with a new toy — a GPS. I’ve used GPS in aviation for years, had one of the first general handheld...
by Alan | Aug 29, 2007 | Communication skills, Customer Service, Leadership
Many moons ago we discussed why individual introductions in a group setting don’t work. I still stand by that. But I watched a proper way to handle them when they are done the other day. Ms. Big Wig could have sat by and said, “Uh, huh. I see. Nice. ...
by Alan | Aug 17, 2007 | Business, Communication skills, Content
Was at our local ASTD Chapter’s Munch & Mingle today. Several of the attendees were there as part of a job search, and interested in different perspectives on how to craft a resume. One admitted he hadn’t made one since shortly after college (and...
by Alan | Aug 3, 2007 | Communication skills, Content, Delivery, Leadership, public speaking
Overheard in the men’s room of a training center (which violates some man code, but that’s someone else’s blog), just after lunchtime:Student (to instructor): “Oh good. I thought I was going to be late. Now I know I won’t be the last...
by Alan | Jul 25, 2007 | Customer Service, Don't!, Leadership
Another brilliant customer service story. My cell phone provider (who shall remain unnamed, but whose name means to run really fast) evidently called me this evening. Toll free number calling, man with thick accent identifies himself and gives the greeting and who he...
by Alan | Jul 8, 2007 | Communication skills, Customer Service, public speaking
First-person customer service nightmare, courtesy of Time-Warner Cable, who houses the hardware that Earthlink sells me cable service over.My broadband fritzed for no apparent reason. I recycled everything on my end to no avail. I call TWC, skipping Earthlink...
