![New bank looming]()
by Alan | Nov 13, 2007 | Business, Customer Service
I find online that I have a service fee from my bank:Clicking ‘more info’ I find out that there was only one fee and the total is correct:How comforting. This will be the sixth time this year and second month in a row I’ve had to go in to discuss...
by Alan | Nov 4, 2007 | Communication skills, Content, Customer Service
Keeping with our Sunday night tradition, we went through the drive-through of a well-known fast food restaurant that shall remain nameless, but it’s image is led by a red-haired girl named Wendy. We order the same thing every week. We’re fairly habitual...
by Alan | Oct 23, 2007 | Business, Communication skills, Content, Leadership, public speaking
In my speaking, often I’m asked to share the stage with experts or others who complement the program. I have such an occasion in my current round of safety seminars. I’ve worked with several ‘experts’ who have been given instructions from the...
by Alan | Oct 5, 2007 | Communication skills, Customer Service, Leadership
Was privy to attend a product “party demo” (for lack of a formal event name) where the powers that be catered some grub to show the development crowd how their hard work had paid off. To show them just how great things were, they planned a product demo by...
by Alan | Sep 26, 2007 | Content, Customer Service, Don't!, Flying, Leadership
Traveling a few weeks back and found a number of customer service stories from the line of work that seems absolutely determined to provide bad service — the airlines.After missing one flight (due to no fault of my own — in fact, I ran through the airport...
by Alan | Sep 23, 2007 | Communication skills, Content, Efficiency, Sales, Toastmasters
It’s often amazing to me how much is said and how little is communicated. Many people seem intent on making sure they are heard — not that their message is heard.It’s Toastmasters contest season again, and due to another obligation I was unable to...
