Opportunity lost

Was privy to attend a product “party demo” (for lack of a formal event name) where the powers that be catered some grub to show the development crowd how their hard work had paid off.  To show them just how great things were, they planned a product demo by...

Why are you lying to me?

Traveling a few weeks back and found a number of customer service stories from the line of work that seems absolutely determined to provide bad service — the airlines.After missing one flight (due to no fault of my own — in fact, I ran through the airport...

At least act interested

Many moons ago we discussed why individual introductions in a group setting don’t work.  I still stand by that.  But I watched a proper way to handle them when they are done the other day.  Ms. Big Wig could have sat by and said, “Uh, huh.  I see.  Nice. ...

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