by Alan | Jun 23, 2006 | Communication skills, Delivery, Don't!, Leadership
One of the phrases I hear a lot (more than I should — heard it today) in both private and public conversations is “I really shouldn’t say this, but…” When appropriate, I usually cut the speaker off and respond, “Then...
by Alan | Jun 15, 2006 | Communication skills, Don't!, Leadership, Sales
The saying goes, “You never get a second chance to make a first impression.” Nowhere is that truer than in public speaking and leadership. And that impression starts before we ever open our mouths or say a single word.Due to family activities,...
by Alan | Jun 5, 2006 | Communication skills, Customer Service, Delivery, Leadership, Sales
I’ve never been much for political correctness, and it has nothing to do with politics. I’d just rather say things the way they are rather than euphemize (is that a word?) and try not to offend. Of course, I grew up in the day when we kept score in...
by Alan | May 30, 2006 | Communication skills, Customer Service, Leadership
The ‘rents came to town yesterday to keep the kids (The Boss & I will be taking some rare days off to celebrate our 3652nd day of marriage!). Coordinating ETA with mom via cell phone (which in itself is a bit of a miracle — my folks handling cell...
by Alan | May 22, 2006 | Communication skills, Content, Delivery, Leadership
Had a faithful reader send on the link to an interview with a guy on live TV who turned out to not be the person the anchor thought she was interviewing. The expression on the poor guy’s face when they introduce him is priceless (he turns out to be a cab driver...
by Alan | May 20, 2006 | Communication skills, Leadership, Parenting
Today was Game 4 of the greatest sporting event on the planet — first-year Tee-ball. We’ve seen marked progress on the diamond, to the point where The Boy’s team actually made an out (one) and the kids actually run the bases in order and most of...
