Was helping some members of a large organization whose higher echelons call the shots pretty exclusively. One area manager remarked that other than some blanket directions, specific responses from the CEO were not a possibility, so his area had to assume, act, and...
Went to a niece’s softball game today and also watched a short part of the Little League World Series. A ball field is a funny place with regard to communication. I noticed long ago that just about everything that is said is repeated or stated in pairs. ...
People say crazy things. Some are just odd; some are marginally offensive. Especially if there is no reason to assume ill will, a pause and a gracious response is always in order. Helps to avoid those ‘I wish I hand’t said that’ moments, since one...
Had a friend relate a customer service story I thought appropos.Seems his airline (who shall remain nameless, but let’s just say that bankruptcy filings are not too far in their past history) lost his bags, left them on the ramp, they got rained on, ruined all...
Heard a business leader end a a bi-weeklly charge to the troops with “I have some important news that’s related to our strategy. But I’m not ready to tell you yet, so until we talk again, enjoy your weekend and have a productive two weeks.” ...
As a follow-up to the previous post on things that shouldn’t be said, there are also things that should be said.I was a newlywed of less than a year when I had some great advice passed on to me from someone who quoted it as being passed to them from a wise sage...
