by Alan | Jul 5, 2008 | Communication skills, Customer Service
Had a customer experience story with a major electronics manufacturer. First, I noted that the 800 number was just for the class of equipment I owned. Second, I got a real (English-speaking) person with only two phone menus and 30 seconds. Third, they seemed genuinely...
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by Alan | Jun 14, 2008 | Communication skills, Customer Service, Delivery, public speaking
Answering Questions When Speaking As part of my coaching, one of the areas we almost always touch on is how to answer questions. In my experience, a large majority of people who can competently share information fall flat on their face when asked a direct question....
by Alan | Mar 23, 2008 | Customer Service
Trying to book a flight for an upcoming trip. Against my better judgment, the nonstop flight woos me and I try to book on an anonymous airline108 that tries to parade as the airline of the country.When I get to “purchase ticket”, it tells me to be...
by Alan | Mar 22, 2008 | Customer Service
Thanks to my ISP ‘improving’ the offering to me (without my choice, notification, or approval), the blog has been down for four days. I finally did my own research to at least get it to where it is, but there’s a bug with the version of mySQL that...
by Alan | Nov 22, 2007 | Communication skills, Customer Service, Don't!, Efficiency
On a day where we are supposed to stop, ponder, and give cognizant acknowledgment to the many good things in our lives (but here in America, judging from the size of my newspaper this morning, it is apparently about planning our shopping day for tomorrow), let be the...
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by Alan | Nov 13, 2007 | Business, Customer Service
I find online that I have a service fee from my bank:Clicking ‘more info’ I find out that there was only one fee and the total is correct:How comforting. This will be the sixth time this year and second month in a row I’ve had to go in to discuss...
