I have found that answering questions is one of the most difficult things to do as a communicator. Especially in sales, where you are being compared to other people/products and one element of weakness can mean a lost close. We teach a wonderful method to handle...
On a recent visit home, my frustration with my parent’s internet connection led me to inquire about their service. They had just been through several weeks without service (ultimately solved by a technician “patching them into a new line” in less...
I wish I were making this up. Got an email today. Title: Problem with Millswyck web site (first problem — already failed in the obscure capitalization of my business name, but that’s forgiveable). I just came across your website. It looks pretty good,...
Had a great experience recently — just had to share. I found myself in need of a pair of shoes for a particular event. I had 48 hours to procure, and I’ve learned my lesson about ordering shoes via mail (I don’t). But the shoes I needed are in...
Twice in recent days I’ve had the “opportunity” to contact Customer Support at some large service vendors. You’d think with a name like Customer Support I would get supported, but from my experience, the only thing being supported are the...
As I cleaned up the desk heading in to the new year, I ran across some business cards I’d collected at a networking event. I usually scan them in using my handy scanner (side note: I highly recommend a sheet feed scanner – receipts, pictures, memorabilia,...
